Омни-канальный клиентский сервис для e-commerce

Hi Guys, I run an ecommerce business. We are averaging about 500 orders a month. Right now I have Whatsapp Business set up on my phone and one other person using linked devices. We are the only 2 that answer questions. I also have email, and meta to handle as well. I am looking for the best platform that can help me to consolidate all our messages. I do find myself missing messages and only replying like a few days later after I've gone back through the inbox. So the main thing is, I have an automated message using Whatflow API that sends an order confirmation out to the customers. Some customers reply to this message directly. So that might count as a "ticket" in Gorgias eyes. I have attempted to use gorgias, but with the amount of messages I manage it just becomes too financially i…